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Capital One’s AdaptivePath.org Year In Review

“What you do makes a difference, and you have to decide what kind of difference you want to make.” -Jane Goodall During the earliest day of dot-org, I borrowed this quote to succinctly express what I hoped dot-org would become in the world. This past year, we’ve made strides to clarify what and how we operate. We started the year working with Glide...

Tue Apr 4, 2017 14:57
Our New Head of Service Design: On the state of the industry, its value, and why Capital One

Hey, there’s someone we’d like you to meet. It’s Kendra Shimmell, who we’re excited to introduce as the new head of the Service Design practice for Adaptive Path at Capital One. Kendra comes to us via the venerable Cooper design team, but prior to that was a part of Adaptive Path, which makes for a good kind of déjà vu. Beyond being a...

Tue Apr 4, 2017 14:57
Designing the welcome experience for GLIDE services

Written by Helen Kim Finding your way in a new place for the first time can be intimidating and confusing for anyone.  But finding your way in a crowd, through a building with minimal signage, narrow, winding corridors, and rooms that are used for multiple purposes at different times, can be especially disorienting; this is easily compounded when clients...

Tue Apr 4, 2017 14:57
Non-profit business design: the human side has to come first  

Non-profits are in a really stomping mad, unfair place. Our nonprofit partner, Homebridge, has a design problem that is terribly, incredibly unfair: monetizing what they do to support the parts of their mission that will never be profitable. For years, they’ve tackled providing home care for some of the most in-need senior citizens in the Bay Area...

Tue Apr 4, 2017 14:57
Designing for Bright Spots

Wall Mural by Brendan Murphy The Magic of Family House For this year’s BarnRaise, Sept 9-11, The Capital ONE Design team is partnering with Family House (FH), a local nonprofit that provides free, temporary housing for families with children undergoing cancer and other treatment at the UCSF Benioff Children’s Hospital. The first time our team visited...

Tue Apr 4, 2017 14:57
Want to Design for Impact?

Looking to make an impact in the San Francisco community but only have a weekend to spare? Look no further, BarnRaise is just around the corner. Whether you consider yourself a creative, a maker, an ideas person, or are just plain curious, this is the opportunity to work with a local San Francisco community organization, on a tangible opportunity,...

Tue Apr 4, 2017 14:57

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