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Articles, columns, and blog posts for people who make web sites.

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Webmentions: Enabling Better Communication on the Internet

Over 1 million Webmentions will have been sent across the internet since the specification was made a full Recommendation by the W3C—the standards body that guides the direction of the web—in early January 2017. That number is rising rapidly, and in the last few weeks I’ve seen a growing volume of chatter on social media and the blogosphere about these...

Order Out of Chaos: Patterns of Organization for Writing on the Job

A few years ago, a former boss of mine emailed me out of the blue and asked for a resource that would help him and his colleagues organize information more effectively. Like a dutiful friend, I sent him links to a few articles and the names of some professional writing books. And I qualified my answer with that dreaded disclaimer: “Advice varies widely...

Your Emails (and Recipients) Deserve Better Context

Email communication is an integral part of the user experience for nearly every web application that requires a login. It’s also one of the first interactions the user has after signing up. Yet too often both the content and context of these emails is treated as an afterthought (at best), with the critical parts that users see first—sender name and...

Discovery on a Budget: Part III

Sometimes we have the luxury of large budgets and deluxe research facilities, and sometimes we’ve got nothing but a research question and the determination to answer it. Throughout the “Discovery on a Budget” series we have discussed strategies for conducting discovery research with very few resources but lots of creativity. In part 1 we discussed the...

The Problem with Patterns

It started off as an honest problem with a brilliant solution. As the ways we use the web continue to grow and evolve, we, as its well-intentioned makers and stewards, needed something better than making simple collections of pages over and over again. Design patterns, component libraries, or even style guides have become the norm for organizations...

Orchestrating Experiences

A note from the editors: It’s our pleasure to share this excerpt from Chapter 2 (“Pinning Down Touchpoints”) of Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon and Patrick Quattlebaum, available now from Rosenfeld Media.If you embrace the recommended collaborative approaches in your sense-making activities, you and your...

The Cult of the Complex

’Tis a gift to be simple. Increasingly, in our line of work, ’tis a rare gift indeed. In an industry that extols innovation over customer satisfaction, and prefers algorithm to human judgement (forgetting that every algorithm has human bias in its DNA), perhaps it should not surprise us that toolchains have replaced know-how. Likewise, in a...

Onboarding: A College Student Discovers A List Apart

What would you say if I told you I just read and analyzed over 350 articles from A List Apart in less than six weeks? “You’re crazy!” might have passed through your lips. In that case, what would you say if I was doing it for a grade? Well, you might say that makes sense. As a part of an Independent Research Study for my undergraduate degree, I...

The Slow Death of Internet Explorer and the Future of Progressive Enhancement

My first full-time developer job was at a small company. We didn’t have BrowserStack, so we cobbled together a makeshift device lab. Viewing a site I’d been making on a busted first-generation iPad with an outdated version of Safari, I saw a distorted, failed mess. It brought home to me a quote from Douglas Crockford, who once deemed the web “the most...

So You Want to Write an Article?

So you want to write an article. Maybe you’ve got a great way of organizing your CSS, or you’re a designer who has a method of communicating really well with developers, or you have some insight into how to best use a new technology. Whatever the topic, you have insights, you’ve read the basics of finding your voice, and you’re ready to write and submit...

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