Committing to better customer service during this time of heightened interest in the cryptoeconomy

Committing to a better customer experience during this time of heightened interest in the cryptoeconomyFirst things first: We will never ask you to create test accounts on other platforms or provide your ID or banking information over email or social media. We want you to keep your accounts safe and to remind you to only reach out to us via help.coinbase.com...

2d

Introducing Coinbase Asset Hub, our open invitation to asset issuers

By Surojit Chatterjee, Chief Product OfficerCryptocurrency’s promise is to make money and payments universally accessible — to anyone, no matter where they are in the world. Creating an open financial system relies on us working together with the builders and the believers of the cryptoeconomy. At Coinbase, we have built one part of this vision, but...

3d

Addressing recent customer experience issues for some UK and EU users

As the most trusted brand in the crypto ecosystem, customer support is hugely important to us. But in recent weeks, our customer service has not been at the levels we expect for ourselves. We wanted to take the chance to both apologise and explain what we are doing to improve it.Some of our customers in the United Kingdom and the EU have recently found...

5d

Brief Incident Post Mortem: January 6–7, 2021

This is a short placeholder blog and will be replaced with a full post-mortem and disclosure of what happened yesterday.From 15:15 to 15:45 UTC on Tuesday, January 6th 2021, and again from 15:32 to 20:36 UTC yesterday, January 7th, 2021, the API that powers coinbase.com and our mobile applications experienced instability for our customers globally....

2w

Brief Incident Post Mortem: January 6–7, 2021

This is a short placeholder blog and will be replaced with a full post-mortem and disclosure of what happened yesterday.TLDR: From 15:15 to 15:45 UTC on Tuesday, January 6th 2021, and again from 15:32 to 20:36 UTC yesterday, January 7th, 2021, the API that powers coinbase.com and our mobile applications experienced instability for our customers globally....

2w

Payment services in Bazel monorepo

How to successfully migrate a critical microservice into monorepoBy Shalini OrugantiTL;DR: Bazel monorepo is a Engineering-wide initiative at Coinbase. Our Payments is one of the first teams to migrate a critical Ruby on Rails service for a major EU/UK payment rail into monorepo. After solving for a variety of challenges, we successfully migrated our service.BackgroundThe...

2w

Hedge Funds Continue to Look to Coinbase for Innovative Portfolio Solutions

Coinbase was selected as a full service partner and custodian by One River Asset ManagementRead more here about One River’s historic digital asset allocation and the fund’s journey to diversifying its portfolio.To read One River’s The Case For Digital Assets click here.By Brett Tejpaul, Head of Institutional Sales, Trading, Custody and Prime ServicesCoinbase...

2w

USDC v2: Upgrading a multi-billion dollar ERC-20 token

By Pete KimUSD Coin (USDC) is a stablecoin brought to you by Centre, a consortium of which Coinbase and Circle are the founding members. Each USDC token is backed by one US dollar held in a bank, enabling the stablecoin to maintain a 1:1 exchange rate with the US Dollar.USDC has grown significantly since its inception. It reached $500 million in market...

3w

Make your voice heard — Share your thoughts on the new proposed crypto rules directly with the U.S.

Make your voice heard — Share your thoughts on the new proposed crypto rules directly with the U.S. Department of TreasuryBy Brian Armstrong, CEO and Co-FounderThe U.S. Department of Treasury is proposing onerous new regulations that will drastically increase the amount of personal information crypto exchanges will have to collect, store and share with...

3w

Coinbase is committed to fair and equitable compensation for every employee

By L.J. Brock, Chief People OfficerIn the spirit of transparency, I’m sharing an internal email that was sent to our employees earlier today:Hi all,In light of today’s New York Times story, I wanted to share some thoughts on the journey we’ve taken as a company over the last two years to ensure our compensation framework is transparent, fair to all...

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