Boxes and Arrows

Boxes and Arrows is devoted to the practice, innovation, and discussion of design; including graphic design, interaction design, information architecture and the design of business.

Latest articles

Design is Changing Shopping (for the Better)

Technology changes at the speed of light. Just when a shopping experience is updated for the latest craze, something new arrives on the scene and uproots the way people shop online. Even though this happens all the time, some design trends can give hints at how the landscape of eCommerce changes from year to year. Paying attention to these improvements...

Architectural Intelligence: Part 2

We are pleased to present a few more sections from Molly Wright Steenson’s brilliant book detailing the rich history of Digital Architecture. The book covers five influential architects who insisted on working to forward digital approaches, and proceeded to create the design path for a lot of modern digital design, including the origins of Information...

Moving from Corporate to Contract

Working as a full time in house employee definitely has its benefits; camaraderie, stability, and the support of a team are alluring aspects for many designers. Yet, it also has many drawbacks. If you’re frustrated with the politics, tired of endless meetings, or you just want creative freedom and increased income, contract work can be an appealing...

We are a community

Message from the publishers As a native Texan in the Pacific Northwest, and a transplant Texan from Southern California, we are very aware of the significance of today’s date: Juneteenth. And we celebrate its significance and reflect on what it means to us. We’re left asking ourselves how we can be better allies. We know we haven’t done enough....

Taking Research out of the Lab

To date, usability testing has been largely confined to usability labs. This ensures a controlled environment where users can interact with products or designs and researchers can field questions. The downside of this is not being able to get the context of use of what you are testing. But a recent project for a life science organization cemented the...

Focus on Usage Maturity: Part II

Meet Users Where They Are, Draw Them Deeper In If we want users to remain our users, we ought to entice them deeper into our design ecosystem. Attempts to extend or expand users’ usage, frequently results in designs complicated by added features, and functions. My user experience research has informed digital and physical designs...

Information Architecture Expert Panel – Part One

The Structure of Complexity With the 2020 events for World IA Day (est. 2012) and the IA Conference (est. as IA Summit in 2000) approaching, the team here at Boxes and Arrows is taking this opportunity to highlight the importance of Information Architecture (IA). We reached out to some pillars of the IA community to ask them for their thoughts...

An Out of the Box Rebranding

Just before the 2020 new year, we decided it was a good time to refresh the Boxes and Arrows brand identity, a time to start a fresh decade with a fresh logo. And, after a few weeks at the drawing board, we’re liking the results.    To us, the new, dynamic, and pleasingly symmetrical icon—a box made of arrows—represents...

Focus on Usage Maturity: Usage Maturity Matrix

Usage Maturity Matrix for a CRM systemFunctional priorities for:Beginning usage maturityProficient usage maturityAdvanced Usage maturitySign in(Assumes all functional priorities of prior level)(Assumes all functional priorities of prior level)Search for and find existing customerPlace customer into contact campaignLocate, merge and cull duplicate recordsAdd...

Focus on Usage Maturity

Focus on Usage Maturity: Part IDesigning for All Users by Starting at the BeginningFar too often, products are designed to meet the needs of the typical user. As a user experience researcher, I’m always cautious about defining the “typical user” for any of the digital or physical products I work on. My UX research has included work on business processes,...

Discover, share and read the best on the web

Subscribe to RSS Feeds, Blogs, Podcasts, Twitter searches, Facebook pages, even Email Newsletters! Get unfiltered news feeds or filter them to your liking.

Get Inoreader
Inoreader - Subscribe to RSS Feeds, Blogs, Podcasts, Twitter searches, Facebook pages, even Email Newsletters!