UXmatters

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Redefining Service-Channel Strategies Amidst COVID-19 Impacts

By Laura Keller In the not-too-distant past, I recall companies’ forcing me to call them to resolve any issues I had. Whether it was my bank, my cable company, or my health-insurance provider, I first tried to find answers and support on their Web site, then if I couldn’t get the help I needed online, I’d reluctantly call customer service. The...

Is Your User Experience Saving the World?

By Amy Arden Recent months have brought an extraordinary number of simultaneous crises—from the global pandemic of COVID-19 to high unemployment and economic uncertainty to systemic social injustices. Any one of these events alone would be destabilizing. Taken together, they place individuals and societies under unprecedented strain. More than...

Book Review: The Innovation Stack

By D. Ben Woods Have you ever encountered something in our world that was so obviously wrong that you knew it needed to be fixed? Did you ever have the chutzpah to think you had the power to make the world better? Jim McKelvey has—quite a few times, actually. He is the cofounder of Square, the point-of-service system that started out as a way of...

UX Design for Compliance-Heavy Applications

By Janet M. Six This month in Ask UXmatters, several UX professionals who belong to our panel of experts discuss creating innovative UX designs for compliance-heavy industries. First, our panelists discuss the impact of regulations on our ability to create innovative designs and how these constraints can actually be helpful. Then, our experts...

Remote User Research: The Time Is Now

By Jim Ross For many years, UX research professionals have been able to conduct their user research either remotely or in person. But now the COVID-19 pandemic has made remote user research the only option for the foreseeable future. In-person research requires close contact with participants so isn’t safe in a world that requires social distancing....

Overcoming Designer’s Block

By Jonathan Walter If you’re like me, you’ve probably found it difficult to stay focused and on task during these uncertain times. The COVID-19 pandemic has put into perspective what things are most important. Often, our design deliverables are not those things. For those UX professionals who are still fortunate enough to be clinging to their employment,...

Foundational Practices for Great Teamwork

By Daniel Szuc and Josephine Wong “Watch your thoughts, they become words Watch your words, they become actions Watch your actions, they become habits Watch your habits, they become character Watch your character, for it becomes your destiny.”—Lao Tzu Twenty-three years ago, Dan performed in a production of Neil Simon’s play Laughter on the...

The Offboarding User Experience: A Comparative Study

By Alex Mohebbi and Laetitia Pouilly By offboarding process, we refer to the procedure that users must follow to delete their personal account for an online service permanently. Because no design patterns or best practices exist for offboarding user experiences, we decided to conduct a comparative usability study, during which we evaluated the...

10 Best UXmatters Articles on Foundational User Research

By Isabelle Peyrichoux In my recent article “Applying In-Depth Research and Analysis to Achieve Better Outcomes,” I emphasized the importance of in-depth research and analysis to maximizing the impact of user research on product strategy and design. Now, in this article, I’ll review the user-research articles on UXmatters that I’ve found most...

Review: Figma Versus Adobe XD, Part 2

By Apurvo Ghosh In Part 1 of this series, I discussed how Figma and Adobe XD took the world of prototyping and design by storm. There are already many design tools. Some make way for new tools with every passing year. The biggest battles between players in the design-tool game have targeted Mac users, while Windows users have had to wait. Mac...

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