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Evolving Advertising with Contextual Personalization

How AI can help you better understand the customer and drive better ad engagement. Continue reading...

Is Your Customer Experience Data-Driven? Great. Now How Good Is Your Data?

Data is essential for the design and delivery of CX programs, but the value of the data depends on its accuracy, completeness and timeliness. Continue reading...

What CEOs Will Expect From Their CMOs in 2021

Now's the time for many CEOs and business owners to focus on how to restart, or jumpstart, their revenue and growth engines. Here's how CMOs can help. Continue reading...

Embracing Sustainable Digital Design, Part 3

We need far more circular economy thinkers, who think of end of life as much as the launch of the shiny, new thing. Continue reading...

Moving From Customer Engagement to Customer Participation

Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it. Continue reading...

How Microsoft & Remote Working Are Elevating Open Source in the Enterprise

With the extension of remote working to all corners of the enterprise, open source is gaining enterprise traction that it never had before. Here's why. Continue reading...

Intranet Alternatives to SharePoint

An increasing number of companies are choosing to buy an independent intranet even though they already have SharePoint. Why is that? Continue reading...

Sitecore Nets $1.2B Investment, Acquia Debuts Digital Commerce, More News

Sitecore got a major private investment to the tune of $1.2 billion, leading our customer experience and digital marketing news this week. Continue reading...

MACH Architecture: What It Is, Why You Should Know It

MACH is a set of modern technology principles that incorporates a best-of-breed approach to constructing enterprise software stacks with modularity in mind. Continue reading...

CIOs Share Action Steps to Build Experience-Based IT

As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans? Continue reading...

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