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7 Tips To Land Your First Customer Service Call Center Job

Sales and technical support teams are like little armies protecting a company’s reputation. Call center representatives, meanwhile, are like field commanders who answer calls, troubleshoot issues, and track all of their progress to protect the company and its customers. But being a call center representative requires a lot of skills […] The post 7...

Mon Feb 19, 2024 19:37
(Exact) Steps to Announce Caller Name on ALL Devices

Although call masking can be used to keep some phone numbers hidden, it’s nice to know who is calling you the rest of the time. One of the lesser-known ways of doing so is to have your device announce caller names out loud. Not only can this save you time, […] The post (Exact) Steps to Announce Caller Name on ALL Devices appeared first on .

Fri Feb 16, 2024 19:41
Use These 4 IVR Best Practices to Avoid Customer Hang Ups

When it comes to keeping customers on the line, there are four key call center IVR (Interactive Voice Response) practices that make a real difference. These practices are vital because they address common reasons why customers hang up—and can help you prevent customer hangups in the future. We’ll break down […] The post Use These 4 IVR Best Practices...

Fri Feb 16, 2024 00:16
How to View Your Website on Mobile in 30 Seconds or Less

Ever wonder what your website looks like on a smartphone? There’s a simple way to do it even if you don’t have your phone handy. Use your computer. It’s easy to do and we’ll show you how. And if you want to see the desktop view of your website on […] The post How to View Your Website on Mobile in 30 Seconds or Less appeared first on .

Tue Feb 13, 2024 01:54
Do You Need a Professional IVR Recording? Yes, Here’s Why

Hiring pros to record your IVR voice is a good move in pretty much every case. Of course, the DIY route can be awfully tempting, but don’t underestimate how much a really good automated first impression can matter. Nevertheless, there are still a few niche situations in which having a […] The post Do You Need a Professional IVR Recording? Yes, Here’s...

Thu Feb 8, 2024 22:01
Long Distance Calling Isn’t Worth It – Here’s Why

If you’re still paying a lot every time you pick up the phone to call grandma in the next state or your best friend in another country, you’re doing it wrong. Subscribing to an expensive long-distance calling plan or paying a high per minute rate is a thing of the […] The post Long Distance Calling Isn’t Worth It – Here’s Why appeared first on .

Thu Feb 8, 2024 06:33

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