Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience

What defines a “wow” depends on the shopper and type of store, but hassle-free customer support is at the top of the list, according to a recent study from Wharton’s Baker Retailing Center and The Verde Group.

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How Can Financial Institutions Prepare for AI Risks?

Strong governance and risk mitigation are crucial for artificial intelligence to improve business and societal outcomes, according to a recent paper published by Wharton AI for Business.

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Why Older Americans Are Taking on More Debt

A new study that finds older Americans are struggling with debt underscores the importance of financial literacy, says Wharton’s Olivia S. Mitchell.

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Biden’s Infrastructure Plan: Who Are the Winners and Losers?

Spending on stronger infrastructure and higher taxes will crowd out private investment, ultimately reducing GDP, according to the Penn Wharton Budget Model.

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Who Is Shaping the Future of Autos – Tech Firms or Automakers?

Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to Wharton’s John Paul MacDuffie.

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Zoom Meetings Are Here to Stay: Can We Beat the Fatigue?

The struggle with Zoom fatigue is real. Wharton’s Iwan Barankay explains some of the unintended consequences of videoconferencing.

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Less Is More: Redefining the Luxury Goods Market

Conspicuous consumption is giving way to a new ethos called "minimalist luxury." Wharton’s Pinar Yildirim and Z. John Zhang explain how the makers of high-end goods can respond to this market trend.

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Shopping for a Mortgage? Consider the Trade-offs

Wharton finance professor Michael R. Roberts explains the value of shopping for a mortgage and clarifies the trade-offs homebuyers need to weigh when there is no obvious choice.

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A ‘Small but Mighty’ VC Firm Invests in Equity

Wharton’s Katherine Klein talks with Stefanie Thomas from Impact America Fund, which has raised $55 million to invest in companies that benefit underserved communities.

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Has the Pandemic Set Female Leadership Back?

During a recent panel discussion hosted by Wharton Dean Erika James, three Wharton faculty examined the pandemic’s reverberating effects on women in the workplace.

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