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Knowledge@Wharton is the online business analysis journal of the Wharton School of the University of Pennsylvania.

Latest articles

Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience

What defines a “wow” depends on the shopper and type of store, but hassle-free customer support is at the top of the list, according to a recent study from Wharton’s Baker Retailing Center and The Verde Group.

How Can Financial Institutions Prepare for AI Risks?

Strong governance and risk mitigation are crucial for artificial intelligence to improve business and societal outcomes, according to a recent paper published by Wharton AI for Business.

Why Older Americans Are Taking on More Debt

A new study that finds older Americans are struggling with debt underscores the importance of financial literacy, says Wharton’s Olivia S. Mitchell.

Biden’s Infrastructure Plan: Who Are the Winners and Losers?

Spending on stronger infrastructure and higher taxes will crowd out private investment, ultimately reducing GDP, according to the Penn Wharton Budget Model.

Who Is Shaping the Future of Autos – Tech Firms or Automakers?

Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to Wharton’s John Paul MacDuffie.

Zoom Meetings Are Here to Stay: Can We Beat the Fatigue?

The struggle with Zoom fatigue is real. Wharton’s Iwan Barankay explains some of the unintended consequences of videoconferencing.

Less Is More: Redefining the Luxury Goods Market

Conspicuous consumption is giving way to a new ethos called "minimalist luxury." Wharton’s Pinar Yildirim and Z. John Zhang explain how the makers of high-end goods can respond to this market trend.

Shopping for a Mortgage? Consider the Trade-offs

Wharton finance professor Michael R. Roberts explains the value of shopping for a mortgage and clarifies the trade-offs homebuyers need to weigh when there is no obvious choice.

A ‘Small but Mighty’ VC Firm Invests in Equity

Wharton’s Katherine Klein talks with Stefanie Thomas from Impact America Fund, which has raised $55 million to invest in companies that benefit underserved communities.

Has the Pandemic Set Female Leadership Back?

During a recent panel discussion hosted by Wharton Dean Erika James, three Wharton faculty examined the pandemic’s reverberating effects on women in the workplace.

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