The Usability Blog

A Practical Guide to User Experience Insight

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Examples of Banking Website User Experience Findings

1. Responsive design caused issues on mobile The progress indicator in the application process was positioned in the upper left navigation pane on desktop; on the mobile site it dropped to the bottom of the page so users could not tell how long a process was or what step they were in. Recommendation:   This can be fixed by forcing the progress indicator...

Examples of Pharmaceutical Website User Experience Findings

1. Main menu animation was distracting Because the entire menu sub structure dropped down on a mouse over, users tended to overlook the primary main menu choice.  This caused them to never see the content in the primary landing pages. Recommendation:   When site visitors mouse over a main menu item only drop down the submenus for that item, not the...

Examples of Healthcare Website User Experience Findings

1. Site search did not recognize layman’s terms For example when searching for a doctor to help with back pain, users tended to search for ‘back’ or ‘back pain’ and got a ‘No records found’ message. These users were unaware that they needed to use the keyword ‘spine’ for doctors who treated back pain. Recommendation:   In the doctor search functionality...

Findings from Healthcare Websites

The competition in the healthcare arena is heating up: recently Apple debuted their Health app and Google announced their Fit platform. With the entry of these two industry giants, who are renowned for their attention to providing great user experience, into the healthcare domain, existing healthcare systems and providers will need to step up their...

Sized Up: iPhone 6 Review

The September 19th launch of the new iPhone 6 and iPhone 6 Plus was a first for Apple, as it was the first to offer display sizes larger than any previous model. Up from their predecessor’s seemingly outdated 4-inch screen comes the iPhone 6 and iPhone 6 Plus, sporting screen sizes of 4.7 and 5.5 inches, respectively. Fortunate enough to get my hands...

Apple Watch: A Tricky Question for Developers

As many expected, Apple unveiled their vision for wearable technology, in the form of the Apple Watch. Though it won’t hit the market for quite some time, it has already captured the attention of many. And though it still remains to be seen how successful this will be, Apple seems to have a way of proving more popular and successful than some competitors. Of...

iPhone 6 & iPhone 6 Plus: Fragmentation in the iDevice Lineup

For the past several years, as Apple’s iOS and Google’s Android operating systems have competed across multiple fronts (for consumers, for developer support), one point that has frequently been called out is the issue of Android fragmentation. This refers primarily to the numerous versions of Android that developers must target, since OEMs may or may...

Apple, New Products, and User Experience

About this time every year we get an announcement from Apple related to a new phone with features we can’t live without, a groundbreaking new device, or an overhaul to an existing OS. As a usability company we wait excitedly(strikethrough) anxiously for this day. It means that usability testing methodologies we’ve worked hard to perfect over the last...

The Xbox One and Usability

Microsoft’s Xbox One has been out and available to the public for about 10 months at this point and is really just starting to hit its stride. It has certainly suffered its fair share of setbacks to get to this point, namely the controversy over Microsoft’s “always online” and used game policies (which were both reversed before launch), and is undeniably...

Big (D)esign Conference is Coming to Town

“For two days beginning Sept. 5, nearly 1,000 inquiring tech design minds —from coders to gamers — will gather in Addison to learn from each other at the sixth annual Big (D)esign Conference.“It’s like South by [Southwest] before it got too big and commercial,” co-founder Candy Bernhardt says.A website may look amazing but confuse the user. A tricked-out...

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