13 years ago I joined a small and buzzing company called FreshMinds. I’d sent my CV into the recruitment arm of the business, hoping to become one of the high-flyers who might be placed in a role by their Talent business. Instead, I found myself being offered an interview for a junior account development role within FreshMinds itself. My previous...

This July, we attended the annual Unbound festival in London. ‘A celebration of innovation’, Unbound brings together leading innovators from across Europe offering unparalleled, cross-industry insights. Here’s a round-up of the 3 things we learned on how to drive successful innovation to stay ahead of the curve. TRUE INNOVATION IS MORE THAN JUST PRODUCT...

With consumer uptake of smart speakers, such as Google Home and Amazon Echo, superseding the rate of smartphone adoption, it’s no surprise brands are eager to build their own voice-enabled experiences. Recently at the Unbound event in London, we heard from early adopters working with LEGO, Channel 4 and Patrón as they shared their experiences with...

Last week, the BBC published a piece about the “surprisingly” low numbers of customers switching their bank accounts. The Beeb reported that in the last year only 3% of current account customers had switched, rising to 8% over three years. More than half of customers had been with their bank for a decade or more, and three-quarters had never switched....

The insurance industry – an industry that has historically remained risk-adverse and slow-moving – is being redefined and revamped by a wave of technology-savvy start-ups. Going hand in hand with the insurgence of these innovative and disruptive approaches to traditional insurance models, is a trend towards additional transparency. In our latest round-up,...

There has been a bumper crop of news headlines in the banking world in the last few weeks which point to some interesting trends in digital transformation, and innovation more widely. In the ten years since the financial crisis much talk has happened about innovation in banking. And yet its progress has been grindingly slow. Could that be about to change?...