David Gurteen wonders whether better knowledge necessarily makes for wiser decision making.

Even big multi-nationals are no longer capable of retaining all the internal expertise they require. The increasing popularity of flexible working, virtual teams and collaborative working also present their own challenges. Knowledge economy is the talk of the town but few know what it really is, how it affects their organisation, or whether it is a...

Knowledge professionals must be strategic to their businesses or face extinction. That’s the current mantra. But what do strategically significant leaders require to thrive in today’s volatile, uncertain, complex, and ambiguous (VUCA) world? Who are the role models KM professionals can learn from? From my experience those who have operated at senior...

A few years back, I was discussing knowledge management (KM) with a knowledge manager I knew. I explained how difficult it was, at a practical level, to separate knowledge from information. In any form of document, information and explicit knowledge are intertwined and it makes no useful sense to try to distinguish the two.

Citrix Systems has announced its investment in Cotendo, a provider of mobile content acceleration and optimisation processes.

The organisation’s information quality journey began in 2002 when Russo began tracking error rates in the data that Tele-Tech Services provides to its customers to see if they could actually measure accuracy rather than just claiming it. The initial findings were good, with accuracy rates (calculated from the number of errors detected by the quality...