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[New report] Intelligent Clienteling Strategies

A PSFK Guide for brands and retailers to help them grow sales and enhance consumer experience through the use of clienteling tools. Over the past few years, the expectations of modern shoppers have evolved just as rapidly, if not more so, than the retail landscape itself. In order to transact and win loyalty from this new wave of consumers, potentially...

How Reformation Creates A Service-Oriented Experience For Customers In-Store

The sustainable clothing and accessories brand is finding success by leveraging next-generation clienteling tools, technologies, and techniques to elevate the customer experience.

Target Teams Up With Apple For Special Employee Shop-In-Shop Training

To provide an enhanced Apple product shopping experience for its customers, Target is giving its own employees and team members specialized training in concert with the Cupertino giant.

Ulta Beauty And Haut.AI Partner For Tech-Powered Hyper Personalization

An innovative, personalized artificial intelligence solution for skin health and beauty is helping reimagine the guest experience across key Ulta Beauty touch points.

[New report] Reframing the Store-as-a-Service

A PSFK Guide for brands and retailers to help them generate new revenue streams, cultivate brand community, boost traffic and dwell time, and strengthen consumer loyalty. After two years of rapid acceleration, e-commerce is cooling off as consumers look to trade convenience and utility for the sensory experiences and connections that can be found...

Rihanna’s Tech-Supported Retail Stores Optimize The Shopper Journey

The inaugural set of Savage X Fenty brick and mortar locations from musician and billionaire businesswoman Rihanna use Fit:Match technology to offer customers a seamless, AI-powered product fit experience. 

IKEA And H&M Open Up Atelier100 “Ideas Factory” For Creatives In London

The two Swedish giants hope the joint retail venture, which invites small-scale artists to apply for grants and develop new products, will serve to develop and incubate future ways of retailing. 

Wellness Social Clubs Are The Hot, New Member Community

Casa Cipriani, Zero Bond, name an East Coast members-only club that’s sprung up recently and it seems like everyone, or at least the New York mayor, is prancing around them. The West Coast’s answer? A notched up A-list, and a wellness-centered member experience that’s more kombucha than cocktail. 

Innovative Payment Providers Are Incentivizing Green Spending

Visa, Mastercard, and other financial platforms are rewarding their users’ climate-smart spending and shopping by integrating tools from companies like Future and Doconomy into their payment offerings to better educate and inspire consumers around sustainability. 

Walmart Canada Goes Carbon-Neutral For Last Mile Delivery

By partnering with EcoCart, Walmart becomes the first major Canadian retailer to offer carbon-neutral last-mile delivery for its customers’ ecommerce orders, including online grocery delivery.

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