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Create an enterprise front door for employees

The landscape of enterprise tools and systems isn’t getting simpler over time. Quite the opposite: whole new platforms are being put in place which offer substantial increases in capability, but often alongside other tools (instead of replacing them). In many respects, this is good news, as employees have often been lumped with ‘second-best’ tools that...

When conducting Office 365 training, don’t skip the key concepts

Office 365 is by far the most comprehensive collaboration and productivity platform in the market. It provides a dazzling array of products, from simple applications such as “To Do” through to ever-growing offerings like “Teams”. Needless to say, employees won’t magically understand how to use these offerings, let alone use them productively or to their...

When a crisis hits: intranet recovery and beyond

Intranet and internal communication teams have stepped up to the challenges of the pandemic in remarkable ways. Diving head-first into keeping employees informed and engaged as the situation has changed day-to-day, the value delivered by these teams is clear to all. As economies and organisations start to see ‘green shoots’ of a recovery, the question...

Have a clear purpose for your collaboration tools

Organisations now have a multitude of collaboration tools at their disposal, such as Office 365, Workplace by Facebook and Slack, to name just a few. Massive disruptions such as the pandemic of 2020 have seen many firms dive head-first into these tools to support new working practices. In future years, this will undoubtedly be seen as a ‘step change’...

A practical management model for Office 365

Office 365 is not a single product. Instead, it consists of many individual products, ranging from simple upgrades to the tools that we all know well (such as Word) through to brand new products (such as Teams). Not only do these tools get updated at difference paces by Microsoft, they are of vastly different complexity. The challenge for teams – and...

Getting a new intranet during a pandemic: move fast, but put these six elements in place for long term success

Organisations are suddenly going fully virtual during the current pandemic, and the pain they’re experiencing is similar to past natural disasters, just on a hugely greater scale. Cloud-based applications, online collaboration and modern intranets are now needed urgently. No longer a ‘nice to have’, these tools are now critical if staff are to remain...

Introducing a “business case canvas” for digital employee experience, digital workplace and intranet projects

In the world of agile, lean and startups there’s great love for what’s called a “canvas”. This is a fancy new name for what might previously have been called a “plan on a page”. The power of these artefacts is that they help clarify and sharpen thinking. They also force proposed approaches to be simplified to just a single page, making it easy for...

How it fits together: intranets, digital workplaces and digital employee experience

The concept of an “intranet” has been around for more than 20 years, with varying levels of sophistication. The term “digital workplace” was coined close on ten years ago, although it has only gained traction in recent years. The new kid on the block is “digital employee experience”, providing a holistic and strategic view. These terms are all now...

Narrative is at the heart of digital employee experience (DEX)

Digital employee experience (DEX) is a holistic concept that looks at the entire experience of staff, as they progress through their working year. It’s about more than just rolling out new technology platforms, and it’s as much about how staff work with each other as it is about the digital services provided by the business. If this sounds strategic,...

How to create a great digital employee experience (DEX)

Digital employee experience (DEX) is a holistic concept that considers not just what’s delivered to employees, but how it all fits together into a coherent experience. By its nature, this is a strategic concept, on par with customer experience and digital transformation. While the broad scope gives DEX power, it also makes it hard to know where to...

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