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The Future of UX Design

By Janet M. Six In this special sesquicentennial (150th) edition of Ask UXmatters, our expert panel ponders the future of UX design. Our panelists discuss the sustainability of the discipline of User Experience, specialization in the UX professions, required skills for UX designers, the value of T-Shaped people; merging the best practices of Product...

UX Paradise, Part 3: A Day in UX Paradise

By Rolf Molich In this article, I’ll describe a typical day in the life of Huxley, the UX manager at Delta Market, an organization that is at the highest level of UX maturity, and explain how functioning at this high level of UX maturity affects Delta Market’s employees—in particular its UX professionals. The purpose of this article is to encourage...

What Is a Normal Level of Innovation Risk?

By Baruch Sachs Normal is an odd word, one that has taken on new meaning in these days of a global pandemic. As I write this column, there are some parts of the world that are seeing light at the end of the tunnel, while other parts are firmly entrenched in the darkness. Many of us are currently engaging in introspection about what we want to do...

Change Management of the Product Experience, Part 2

<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2021/06/scott_himmer.php">Scott Himmer</a></p> <p>In <a href="https://www.uxmatters.com/mt/archives/2021/06/change-management-of-the-product-experience-part-1.php" title="Part 1">Part 1</a> of this two-part series, I described some...

Book Review: Org Design for Design Orgs

By D. Ben Woods As the strategic business value of design as a methodology gains recognition, so has the importance of the structure and leadership of Design teams. In fact, I describe my own career as having started out with my designing Web sites, then digital solutions, then systems, and finally, designing business models and teams. Fortunately,...

Task Flows and the Process of Designing Interactions

By Steven Hoober In my job as a UX design consultant, I work with any number of organizations—and often with their in-house designers. This means one of my biggest consulting duties is explaining myself. Why is something a good idea, or what is the best way to approach a task or problem. I derive the subjects of most of my columns directly from...

How to Design for Non-native English Speakers

By Manik Arora The definition of design is continually changing and evolving—at least in the public’s perception. But design will forever remain a problem-solving process. As a design community, we have always designed for a global audience, for which English is their first language. But, today, we must think about designing for the next billion...

The State of UX Design Education, Part 3: The Future of Design Education

By Sarah Pagliaccio This is Part 3 of my three-part series on the state of UX design education. In Part 1, I discussed the role of undergraduate education in User Experience, looking at arts and sciences programs versus design programs. In Part 2, I reviewed graduate degree and certificate programs. Now, in Part 3, I’ll look at the future of User...

Elements of the Employee Experience: The Interview

By Daniel Szuc and Josephine Wong With this article, we’ll kick off our new series about the employee experience, exploring the current state of various elements of the employee experience (EX) that people encounter at work, implications for the acquisition and retention of talent by organizations, and our vision for what the future holds for...

The Role of UX: 2020 Benchmark Study Report and Analysis

By Michael A. Morgan and Pabini Gabriel-Petit UXmatters and the UX research consultancy User Fountain recently teamed up to survey UX professionals around the world on the role of User Experience within their organization. The Role of UX: 2020 Benchmark Study explores UX roles, tools, methods, and organizational structures, as well as organizations’...

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