I have a lot of thoughts about systems and how they work, and how we can teach systems thinking to others. Maybe one good place we could start is by capturing this old tweet of mine, which probably deserves a permanent home since I don't use Twitter anymore: Most of what gets shared as heartwarming stories are usually temporary, small-scale responses...

David Letterman (whose team is doing a wonderful job of presenting and narrating his formidable archives) recently posted an amusing anecdote about Prince's first appearance on his show, in December of 1994. It's a fascinating story, because it reveals a lot about the two men who were so culturally influential in the 80s, and so transformative of their...

Whether it's resumes or reports, budgets or broadsides, I'm pretty regularly sent working documents from a wide range of people, and over the years I've noticed some consistent patterns that lead those documents to be less effective than they should be. Even very smart, capable communicators routinely send important documents that distract from, or...

You've heard the call to action at the end of nearly every podcast you've ever listened to: "Listen to us on your favorite podcast app", or in the phrasing of podcaster extraordinare Roman Mars, "...wherever you find podcasts". (By the way, you should be radicalized by the recent 99 Percent Invisible episode on how "cooking with gas" is mostly a conspiracy,...

It has been a full generation since the last time I can remember the definitive, most credible perspectives on a major tech news story happening across multiple people's personal blogs, but amazingly, the open web renaissance has brought us the kind of human moment that hasn't been seen since the early 2000s. With Meta/Facebook/Instagram moving quickliy...

Not too long ago, I said "Thanks to the mistrust of big tech, the creation of better tools for developers, and the weird and wonderful creativity of ordinary people, we’re seeing an incredibly unlikely comeback: the web is thriving again." And at the time, there was some skepticism, both due to fair questions about whether this was just wishful thinking...