Andy is APAC Regional Design Director for Fjord. He has 24 years of collaboration with clients across a range of industries, including finance, insurance, telecommunications, automotive, media, design and education, and has been involved in interaction design since the early 90s, when he co-founded award-winning media group, Antirom, in London. He...

It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. Connecting the dots is no small feat. But that's what we're trying to do at Capital One. Within our financial services division, we've made journey maps, vision stories,...

Cast: Adaptive Path

Earlier this year, writers at the Economist decreed that data is to this century what oil was to the last one. Data has enabled new products, services, businesses, and economies. How can service designers thrive as data-savvy innovators in this new economy? What do we need to know about data, machine learning, and artificial intelligence? In this talk,...

Have you ever asked yourself what or to whom you are in service to? Human-centered Design teaches us to unlock value by understanding the underlying needs and goals driving certain user behavior, to find unmet opportunities, and design better solutions. However, we rarely inquire into what drives us, the Designers, and the organizations we work for...

Lea Simpson works with organizations to make sense of the future and what to do about it. From reimagining big corporates for a digital world to applying frontier technologies like machine learning in developing countries, she has worked with teams all over the world. After helping deliver innovation for over two decades, she believes that successful...