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Andy Polaine // Designing Living Services // The Service Experience Conference 2017

Andy is APAC Regional Design Director for Fjord. He has 24 years of collaboration with clients across a range of industries, including finance, insurance, telecommunications, automotive, media, design and education, and has been involved in interaction design since the early 90s, when he co-founded award-winning media group, Antirom, in London. He...

Jamin Hegeman // How I Learned to Stop Worrying and Give Service Design Away // The Service Experience Conference 2017

It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. Connecting the dots is no small feat. But that's what we're trying to do at Capital One. Within our financial services division, we've made journey maps, vision stories,...

Jess McMullin // Speaking CEO: Business Fluency For Designers // The Service Experience Conference 2017

Cast: Adaptive Path

Jodi Forlizzi // Designing for a Data-Driven Economy // The Service Experience Conference 2017

Earlier this year, writers at the Economist decreed that data is to this century what oil was to the last one. Data has enabled new products, services, businesses, and economies. How can service designers thrive as data-savvy innovators in this new economy? What do we need to know about data, machine learning, and artificial intelligence? In this talk,...

Alexander Baumgardt // What is Service Design in Service to, Really? // The Service Experience Conference 2017

Have you ever asked yourself what or to whom you are in service to? Human-centered Design teaches us to unlock value by understanding the underlying needs and goals driving certain user behavior, to find unmet opportunities, and design better solutions. However, we rarely inquire into what drives us, the Designers, and the organizations we work for...

Lea Simpson // Innovation Mindsetting // The Service Experience Conference 2017

Lea Simpson works with organizations to make sense of the future and what to do about it. From reimagining big corporates for a digital world to applying frontier technologies like machine learning in developing countries, she has worked with teams all over the world. After helping deliver innovation for over two decades, she believes that successful...

Megan Miller // Crickets on the American Plate: A Service Design Challenge // The Service Experience Conference 2017

In the face of major stressors to our food system—a burgeoning human population, emerging global middle class, historic droughts and conflict-related food shortages—the race is on to find alternative sources of nutrition to meet the needs of the next generation. One promising solution? Insects. They’re plentiful, packed with protein and vitamins, easy...

Jason Ulaszek // Design on the Edge: Lessons Learned by Falling in Love with the Problem // The Service Experience Conference 17

As designers, the problems we help organizations tackle can be messy and layered with complexity. Often, we call upon past experiences to help guide our response or rely on instinct and years of developed expertise to assist in identifying an approach to tackle them. But, what happens when we’re met with messy problems that challenge all of our skills...

Cheryl Dahle // Transition Design: Using Design to Affect Systems Change // The Service Experience Conference 2017

We know design process can be used reliably to invent new services or products. But could it be used to construct a new theory of change to a social or environmental “wicked problem”? Absolutely. This talk will delve into the mechanics of applying design process to ending global overfishing, reducing domestic violence, and addressing other complex systemic...

Rupert Cryer // Think big. Start small. Scale smart. // The Service Experience Conference 2017

How can organisations such as government, banks and universities innovate successfully, with the change and inherent risk this involves, when their very purpose seeks to provide stability and be resilient to disruption? How can we, as leaders, adhere to the regulations and established approaches whilst being disruptive enough to make a positive impact?...

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