Outside the Jar

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Advanced Filters for Recordings: Referrer URL, Rage Clicks & U-Turns

Hotjar's Recordings are one of the best tools in your UX toolbox when you want to see how people really navigate through your website and collect the insight you need to fix the user experience and improve conversions.

Customer Feedback: Guide to Collecting and Analyzing Feedback [2019]

At Hotjar, customer feedback is at the core of what we do. We want all of our team members to obsess over the wants, needs, and opinions of our users and customers, and in turn, we encourage our users and customers to obsess over their users and customers. It’s a virtuous cycle where everybody can have the best experience possible.

Click Maps: Track User Clicks on Your Website

People can't use a website without clicking a mouse somewhere or tapping on a mobile device. Those clicks and taps help them navigate pages and find the products, services, or information they’re looking for. 

28 Best Customer Feedback Questions for Customer Surveys [2019]

Here at Hotjar, we strongly believe that what’s best for your users and customers is best for your business. But how do you know what’s best for your users? You have to ask them.

Why Employee Feedback Is Important + 5 Examples

Giving and receiving feedback is an essential ingredient for the long-term success of any organization… or any relationship for that matter. Companies are built on professional relationships, and the strongest relationships are built on effective communication.

Customer Effort Score: Understanding and Measuring your CES

There’s a reason why moving junk food to a hard-to-reach shelf might help us eat less of it: the location is impractical, it’s going to take effort to reach it, and—unless the motivation is really strong—most of the time we end up not actually bothering.

Effective Team Collaboration: Tools, Principles, Cheatsheets

If I had a dollar for every time someone at Hotjar interrupts my day by asking “Hey, are you busy? Can you check something for me super-quick?”... I’d be pretty poor.

Hotjar: What It Is and Why You Should Use It

You already know it: what’s best for your users is best for your business....but do you have the right information to make that happen?

Using Heat Maps to Improve Your Website’s UX Approach

The clue is in the name: UX (user experience) is all about your users. So it makes sense that the more user-focused you are when collecting website data, the better equipped you’ll be to make optimizations that serve your users’ needs.

What Is The Future of Work? 9 Trends To Get Ready

Here’s one prediction that has a 100% chance of coming true: throughout 2019 and 2020, a bunch of blogs will philosophize about ‘the future of work’ and what it means for humanity. Some will predict a workplace utopia, while others will paint a picture of doom, gloom, and job-killing robots.

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