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[New report] Enhancing CX For A New Travel Mindset

With travel once again nearing its pre-pandemic peaks, both customers and companies face a very different landscape - lingering economic uncertainty, increased safety concerns and an ever changing set of rules and restrictions to navigate. In addition to their reservations, tickets and passports, travelers must now contend with masks and vaccination...

Hopper’s Price Freeze Hotel Tool Saves Deals And Covers The Difference Later

Travel app Hopper expands its PriceFreeze payment solution to hotels, allowing travelers to put down a deposit and lock in booking deals for up to 60 days.

United Airlines Launches QR-code Powered Virtual ‘Agent on Demand’ Services

A QR-code powered virtual “Agent on Demand” service is being rolled out by United Airlines to provide their passengers with contactless help and in-the-moment service at select airports.

Star Alliance, NEC, and SITA Pave Way For Touchless Journeys With Biometric ID

To provide its frequent flyer loyalty customers with a faster, more seamless travel experience, Star Alliance is rolling out a new biometric identity platform across participating airlines and airports in partnership with SITA and NEC to remove friction points from the customer journey.

[New report] Differentiating The Grocery Store Experience

The supermarket has been more or less immune to the often repeated calls predicting the death of the physical store but all of that changed over the past 18 months when quarantine prompted a majority of shoppers to experiment with buying their groceries online. Suddenly, consumers who never would have considered digital options for their food shopping...

Gorillas 15 Minute Bicycle Deliver Service Wheels Out Beyond Europe

Grocery orders placed within startup's app are fulfilled for a fee and delivered rapidly thanks to micro fulfillment centers located within each serviced neighborhood.

Supermarket Chain Asda Trials Package Free Sustainable Store

UK grocery store will offer refill stations, produce lines sold loose and unwrapped, an area for local vendors and "comprehensive" recycling. 

Kroger Launches Accelerator Program To Boost Fresh And Local Suppliers

Grocer's incubator identifies fresh food producers that can expand their local and regional offerings across the country.

[New report] Supporting High-Touch Digital Purchase Journeys

Digital shoppers are savvy and sophisticated. Whether shopping entirely online or eventually visiting a store, consumers are using an expanded range of digital channels and tools to discover, research and buy products. For their part, progressive brands are embracing new technologies and platforms to scale the 1:1 service and support their customers...

Virtual Tour of Brand Opportunities in the Breakroom Virtual World

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