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[New report] Next-Gen Convenience: Innovations In Automation & Self-Serve

Modern twists on classic machinery and digital tools are helping brands and retailers create seamless and automatic offerings that, in turn, streamline the purchase process for their customers. By tapping into mobile technologies and empowering consumers to utilize their personal devices, information, and choices to complete transactions, businesses...

[New report] Maximizing The Role Of The Frontline

In an effort to support frontline employees in an ever-changing retail landscape, companies are utilizing centralized tools and systems that streamline communication, guide day-to-day tasks and make key information like customer profiles and real-time inventory readily accessible. By integrating digital tools and key technologies into workstreams, companies...

[New report] Powering The Hybrid Workforce

As remote work transitioned from being an occasional perk to an operational necessity, businesses were forced to quickly adapt to ensure their employees could thrive in the new context. In order to maintain high levels of productivity and keep colleagues and teams feeling connected and supported, organizations needed to provide new resources and innovate...

[New report] Reinvigorating Brand Loyalty Through Trust, Purpose & Values

The past 12 months has seen a consumer and marketplace that have been radically altered by mental and physical health crises, racial injustice, economic disparity and supply chain disruption to name a few. In light of these changes, the traditional rulebook for engaging audiences must be reimagined. This starts with understanding what is most important...

[New report] Cultivating Leaders With Progressive Education & Culture

Shifting consumer expectations around streamlined processes and individualized care have forced organizations to rethink the roles of their employees and their training. Recognizing the vital role employees play within the customer experience, progressive brands and companies view their associates as both their most publicly facing representatives,...

[New report] Enhancing Brand Experience In A Hybrid Landscape

While the ability to visit stores, attend concerts, and populate conferences in-person continues to fluctuate and be limited in scope, there remains a widespread consumer desire for interactive entertainment and immersive experiences. By deploying augmented and virtual reality tools, updated approaches to livestreaming, and growing social platforms,...

[New report] Designing Spaces To Promote Safety & Wellbeing

Drastic shifts to consumers’ everyday schedules have led to new expectations of the physical spaces they encounter and inhabit. As they continue to highly prioritize and learn more about their own physical health and safety, the environments and ambiance they’re surrounded by and function within have become central areas of focus. A growing appreciation...

[New report] Enhancing Customer Experience Via Seamless Support

An evolving set of consumer needs, initially driven by safety concerns, has given rise to hybrid, tech-enhanced solutions that not only prioritized consumer convenience, but also introduced a heightened level of personalized and 1:1 care into every stage of the shopper journey. Now, these solutions and services--from real-time access to support, to...

[New report] New Frontiers Of Healthcare AI

Artificial intelligence (AI) is helping to transform healthcare by improving research, diagnosis, treatment, and care delivery systems. Much of this progress depends on collecting and preparing large health data sets, which underpin the training of algorithms and development of AI models. In this way, health data and AI go hand-in-hand in driving the...

[New report] Embracing A Diverse Consumer

In response to a nationwide movement that saw consumers joining together and corporate America pledging millions in support of racial justice, brands and retailers are now being held accountable for their diversity, equality and inclusion initiatives. Beyond a social post or one-off campaign, consumers' expectation for inclusivity runs deeper, spanning...

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