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Call Blocking Done Right (The First Time)

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […] The post Call Blocking Done Right (The...

Mon Apr 8, 2024 23:09
What Your Average Call Duration Says About Your Team

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […] The post What Your Average Call Duration Says About Your Team appeared first on...

Mon Apr 8, 2024 22:09
10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […] The post...

Fri Apr 5, 2024 00:40
Steal These Free Call Center Job Description Templates

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […] The post Steal These Free Call Center Job Description Templates appeared...

Mon Apr 1, 2024 08:45
12 IVR Call Flows You Can Steal (and Use) in Your Call Center

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […] The post 12 IVR Call Flows You Can Steal (and Use) in Your Call...

Mon Apr 1, 2024 06:46
Intelligent IVR: What it Can (and Can’t) Do…Yet

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […] The post Intelligent IVR: What it Can (and Can’t)...

Mon Apr 1, 2024 05:47

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