There's this weird thing that happens in customer service where sometimes customers begin to misunderstand the relationship.To be fair, in jobs like retail and service, you're expected to wear a smile and put on a bubbly persona—as if you wouldn't rather be doing anything else than making an aging dead-eyed finance bro his daily latte. People, usually...

It can't be simple to work in the hospitality sector. There's something about the entitled vacationers that never fails to stun the dedicated crew. Having said that, how would you respond if a haughty client barged into your establishment expecting to be taken advantage of and let down? Would you face the hard truth that this isn't a conflict worth...

No one forgets a horrendous haircut experience. It's the kind of story from your past that occasionally creeps its way into your memory out of nowhere and instantly causes you to cringe and shiver.If you are lucky enough to have never had a bad haircut experience, imagine sitting in that chair and having your barber swivel you around so you can finally...

Hotel front desk workers are responsible for many things, but fixing poor customer decisions is not one of them. One hotel worker at a popular beach destination knows that all too well in the aftermath of an incident with one customer that really stood out. Taking a summer trip to the beach can be an amazing way to relax and unwind for a few days. You...

Apartment drama is one of the few conflicts we can all relate to. Most adults starting out in their early twenties have had to deal with abysmal living situations. That could be nightmare roommates, noisy neighbors, unlivable conditions, and actively counterproductive landlords. The thing about landlords is they are never present when you need them...

We all have a Harold at the office.Harold grumbles, slams his stapler down with more force than necessary, and is practically a walking relic of the paper-pushing era. "Back in my day, we put in an honest day's work. Eight hours, no questions asked. Not this 'work-life balance' nonsense."You're stuck collaborating with him while he shoots daggers at...