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Efforts at improving CX need to go beyond removing friction and becoming digital; great CX now means personalizing products and services. 

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Savvy insurance marketers can wow customers and prospects with near-real-time, precisely targeted, relevant messaging thanks to an abundance of data.

As climate-related disasters push large carriers out of key insurance markets, smaller carriers can take the lead.

In this Future of Risk Forecast, Adam Rimmer of FloodFlash explains how parametric insurance is closing the protection gap in flood insurance.