The Science Beneath the Art of Public Relations
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How do Companies Use AI to Power CRM?

Forrester and Salesforce researched how organizations are using AI in strategy, specifically AI-powered customer relationship management (CRM) software. An online survey of 773 global business decision-makers with responsibilities for their organization’s CRM and AI was conducted from August – September 2023. Key findings include:  1.) 92% believe a...

Tue Apr 16, 2024 21:27
Why Pros Should Consider Employee Engagement and Burnout in Crisis Plans

This summary is provided by the IPR Organizational Communication Research Center based on the original study. Dr. Laura Lemon and Dr. Matthew VanDyke examined how employees at research-intensive universities used communication to make sense of their engagement experiences during the COVID-19 pandemic. Specifically, they explored employee engagement...

Tue Apr 16, 2024 21:27
What do CEOs Think About the Future of the Workplace?

Fortune and Deloitte examined the top challenges that CEOs are currently facing and their perceptions on the global economy. Fortune and Deloitte surveyed CEOs from the Fortune 500, Fortune Global 500, and other select executives from Feb. 13–23, 2024. Key findings include: 1.) 65% of CEOs felt geopolitical concerns, most specifically the U.S. election,...

Tue Apr 16, 2024 21:27
How do Adults use TikTok?

This blog is provided by the Digital Media Research Center (DMRC) Pew Research Center analyzed U.S. adults’ opinions on TikTok and how those opinions vary based on their posting activity. A survey of 869 U.S. adults with a valid TikTok handle was conducted in August 2023. The survey was distributed to members of the Center’s … Continue reading How do...

Wed Apr 10, 2024 13:09
How can News Portals Effectively Garner Community Attention?

Dr. Dam Hee Kim, Joshua von Herrmann, and Dr. Seungahn Nah researched the potential of news portals as influencers on civic engagement, specifically regarding community engagement and public affairs. A national survey of 1,294 Korean adults was conducted from April 4–9, 2019. News portals were classified in two different ways: 1.) Active news portals...

Wed Apr 10, 2024 13:09
How Can Organizations Manage Employee Dissent?

This blog is provided by the IPR Organizational Communication Research Center (OCRC) “Now more than ever, decision-makers can’t act alone; they must bring diverse perspectives to the table and ensure that those voices are fully heard” (Fletcher et al., 2023, para 2). Dissent originates from the Latin dissentire, meaning “feeling apart” (Kassing, 1997)....

Wed Apr 10, 2024 13:09

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