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Management Improvement focused on Deming, lean thinking, innovation, customer focus, six sigma, etc.

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Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices

Interview with Bill Hunter, Brian Joiner and Peter Scholtes (listen to the interview) on a Public Affair, National Public Radio about improving management practices in the USA. The interview is over 30 years old now but the better management ideas are as true today as they were then. Sadly we have not improved management practices […]

How to Lead From Any Level In the Organization

By successfully helping other people get better results, whether it is your manager, peers, or subordinates, you will grow trust and influence with those around you. “You grow your influence with them by showing them that allowing you to have influence is good for them.” The more you show positive outcomes from your input, the more influence you will...

Learning from Customers

Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees spend listening to customers and learning from them. Most customers won’t speak up, those that do speak up provide valuable insight. Don’t […]

Most Popular Posts on the Curious Cat Management Improvement Blog in 2020

These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2020 (as measured by page views recorded by my analytics application). I wrote very few posts for this blog last year. The historical Curious Cat management RSS feed provides a feed of all the past posts about management (I also […]

Interview of Bill Hunter: Improving Quality and Productivity in Organizations

Interview of William G. Hunter on Improving Quality and Productivity in Organizations by Peter Scholtes. Bill taught a course at the University of Wisconsin – Madison, Improving Quality and Productivity in Organizations, which was co-sponsored by the business school, statistics department and industrial engineering department. There were a few undergraduate...

Mary Jenkins: Statistical Approach to HR Systems

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Mary Jenkins gave this presentation on Statistical Approach to HR Systems at the Ohio Quality and Productivity Forum in 1992. In the presentation Mary provides a view of the organization as a system and the existing and possible systems to manage personnel. She...

I Have Published an Update to Management Matters: Building Enterprise Capability

I have published some edits and additional content for my book – Management Matters: Building Enterprise Capability. One of the things I really like about how I have published the book (with Leanpub) is that anyone that has previously purchased the book gets these, and all future, updates for free. So if you have purchased […]

Popular Posts on the Curious Cat Management Improvement Blog in 2019

These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2019 (as measured by page views recorded by my analytics application). 14 posts are repeats from the 2018 top 20 list. Of the new top 20 posts 3 were published in 2010, 1 in 2008 and 2 in 2019. The […]

Management Improvement System Flavors

ASQ has asked their Influential Voices to explore the question “Is Agile the new Lean?” I have participated with the program since 2012: see my past blog posts as part of the ASQ Influential Voices program. No Agile is not the new Lean. On this blog, in 2008, I wrote about Future Directions for Agile […]

Bill Hunter and the Quality Movement

Watch this presentation by George Box at the 1st Annual Hunter Conference on Quality: Bill Hunter and the Quality Movement. In the presentation George discusses interesting student design of experiments projects; read more on those efforts in 101 Ways to Design an Experiment, or Some Ideas About Teaching Design of Experiments. To read more about […]

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