Quality is a Journey to Excellence is a 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the second section of a the seminar discussing customers and how to organize your systems to serve customers well. See part one of the seminar, and the full seminar. Some aspects of managing...

I recently uncovered this 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the first section of a the seminar. There is a bit of presentation that is outdated (mainly about general economic conditions and specific business conditions from the 1980s). If you don’t have the patience...

I knew Brian Joiner as a child growing up in Madison, Wisconsin. He and my father worked together and our families spent time together. As I grew I interacted with Brian in my professional life and that relationship made my life better. Brian Joiner, 1984 by Bill Hunter We often saw things similarly. We could see things that we thought should improved...

Here is an example of improvement made possible by expanding the view of the system (and viewing the results from the perspective of the customer instead of just looking at internal process measures). I was working to improve the processing time for court orders of child support (in the retirement system for the USA federal […]

Sports provides visible examples of the futility of accurate performance appraisal. We have athletes who thousands of people devote a huge amount of time to dissecting their strengths and weaknesses and those evaluations are constantly shown to be wrong. Teams are constantly paying free agents tens of millions that completely flop. Others hire someone...

Years ago I would publish multiple blog posts here every month. More recently I have posted several blog posts a year. For those interested I have several options to receive more frequent updates. Feeds of my previous management blog posts allow you to subscribe and receive daily updates on management improvement ideas. So even though […]