Management Blog

Managerial Leadership Practices based on the Time Span research of Elliott Jaques.

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Death of the Third Place

Ventured into my first Starbucks since March. The parking lot was empty, signs on the floor for social distancing, but no customers to distance from. Two baristas behind the counter mentally wrestled with who was to take my order. Waiting, I looked around at the cordoned seating. Is this the death of the Third Place? Most companies have managed...

The Learning Never Stops

We are in the process of learning and the learning never stops. What are the impacts to your business model? Pretty much everyone has discovered Zoom. It is not as good as being in person, but it works pretty well. We are learning its impact on travel budgets, travel time avoided, continuity stops and starts between travel trips that did not occur....

Agile

I let others conjecture the path of COVID-19, AND a couple of things are clearer. My focus is not on the pandemic, but your business-model-response to shifting circumstances. The heat of summer in the northern hemisphere will reduce the ability of the virus to survive, creating a seasonal impact. This does not appear to be true. There will be...

Interviewing for Soft Skills

From the Ask Tom mailbag – Question: I attended your presentation a couple of times. At the last event, you mentioned that you would share a list of interview questions which would help us to evaluate candidates for soft skills rather than just technical knowledge. Response: Interview questions about any soft skill uses the same model as any attitude...

What Do We Bet On?

As we wait, what are the possibilities? What are the uncertainties? Ambiguities? And what do we bet on? We look for things we hope for. We look for things that drive our optimism. We look for things we like to see. We look for data that supports our wishes. We look for data that confirms our suspicions. We look for data that supports our...

What’s New?

Problem solving at S-II works really well as long as we have solved the problem before. Elliott’s problem solving schema related to states of thinking – S-I – Declarative (trial and error) S-II – Cumulative (best practices) S-III – Serial (root cause analysis, single system) S-IV – Parallel (multi-system analysis) S-II – Cumulative state is one...

Too Busy

“But I am busy,” protested Byron. “How am I going to find time to read resumes?” “Schedule it. You need to be thinking, each and every day about your team and what would happen if any of them needed to make a change. Your most important function as a manager is personnel and recruiting. In fact, if that is all you ever did, was to build a high...

Off Balance

“Sometimes, during the day, I feel like I am lost,” Miriam lamented. “How so?” I asked “Things just seem off-balance. I don’t know if it’s the circumstance we are in, with all the changes, or if it’s me?” “It’s easy to see the circumstances that have changed. And, part of it is you,” I nodded. “So, it is me?” I continued to nod, “Yep. Think...

Your Business Model and Constraints

Every business has a model, an internal structure that helps to understand the way it interacts with its market. Business Model Generation defines these elements – Customer Segments Value Proposition Channels Customer Relationships Revenue Streams Key Resources Key Activities Key Partnerships Cost Structure I suggest another element surfacing...

Process and People

“I feel a bit overwhelmed,” admitted Melissa. “There are so many things that can go wrong on this project, and I’m just not sure if I can manage it all.” “You are right,” I replied. “You cannot manage every detail. Success consists of the execution of a hundred things, most of which cannot be managed.” “Then how?” “Most things we accomplish as...

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