Carolyn Geason-Beissel/MIT SMR | Getty Images To create a competitive advantage in an increasingly uncertain and unpredictable world, building an organizational change muscle is as important, if not more so, than having a great strategy, well-run operations, or the right talent. While the ability to react quickly to emerging trends, threats,...

Fergs/Ikon Images Remember the idea of keeping an empty chair in the corporate boardroom as a reminder that the customer deserves a seat at the table? The concept of “experience” embraces every touch point that a customer (or an employee) has with a company or brand, from browsing a website and making a purchase to initiating a return or planning...

Sustainability efforts, including carbon reduction, are a priority for many organizations. However, many leaders struggle to scale this work. “Just knowing that it can be done would have been helpful from the start,” said Georgina Grenon, director of sustainability for the 2024 Paris Olympic Games. Her team proved that achieving an ambitious carbon...

Jon Krause/theispot.com The Philippines isn’t new to foreign investment. Long considered one of the striving tiger cub economies, its bustling ports and big cities have represented attractive investment opportunities for companies like General Electric, KKR, and Cargill.1 However, despite its prime location, young English-speaking workforce,...

Carolyn Geason-Beissel/MIT SMR | Getty Images Companies are under increasing pressure to improve supply chain transparency, particularly around working conditions in remote factories. Government regulations, the best practices of peers, and attention from outside stakeholders all make it increasingly critical that leaders ensure that partners...

Carolyn Geason-Beissel/MIT SMR | Getty Images Ever get an animal in your house? Not a dog, a cat, or a hamster, but a wild animal: a bird that flew in and started frantically flapping around; a squirrel that invaded the fireplace. Growing up in North Carolina, we’d occasionally even find a snake in the living room, and a neighbor would come...