Design systems evolve over time and so do the platforms they are built on. As maintainers, we need to make sure to keep them up to date…Continue reading on UX Collective »

Storytelling has been around for a long time, but story-making is now grabbing our imaginations for the future.Continue reading on UX Collective »

Lessons from Loom, Canva & Otter.ai.For some products, time to Magic Moment (also known as the Aha! moment or Activation moment) can be long.Especially in enterprise Saas, where sales cycles can last months and months. However, what’s often missed is mini magic moments that can help users get to small nuggets of value before the main course.In this...

Sometimes, offering a free product isn’t enough.Continue reading on UX Collective »

Confessions of a UX professor.When I read articles blaming bootcamps for new UXers’ portfolios, I wonder whether we made a mistake.The portfolio push-pull — Composite by ups.ai.down, MidjourneyAnatomy of a FallWhen I took the lead of the UX Portfolio Review team and later ran the Portfolio Design Sprint at Thinkful (previous Bloc, next Chegg) in 2020,...

Designing interaction for AI: communication vs information“Given a speaker’s need to know whether his message has been received, and if so, whether or not it has been passably understood, and given a recipient’s need to show that he has received the message and correctly — given these very fundamental requirements of talk as a communication system — we...