A comprehensive guide to the best knowledge base software for your business. The post 9 Best Knowledge Base Software Options for Startups and Small Businesses appeared first on Groove Blog.
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses. The post 5 Essential Elements of Customer Service to Guide Your Growing Business appeared first on Groove Blog.
Whenever we get a chance to talk to a customer here at Groove, we take it. So when Josh Pather of Photo Booth International dropped this line in a conversation with Erika from our support team… We knew we had to reach out. We thought we’d talk to Josh about Groove and maybe write up […] The post E-commerce Entrepreneur: How One Wedding DJ Started...
Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues. The post 5 Steps To Troubleshooting Technical Issues Quicker appeared first on Groove Blog.
A guide to (successfully) supporting customers while running every other part of your business. The post How to Talk to Customers: 10 Tips for Startup Founders appeared first on Groove Blog.
I come from a big family. We all live in the same town, and we all have our roles to play. My dad is the one you call if you need any kind of reference (e.g. mechanic, plumber, attorney, etc.). If you need a recommendation, he knows who to call. My brother is Mr. Fix-it. […] The post Help Center Software: 5 Steps to Create Self-Service Resources for...
I know, I know… It’s been a while since you’ve heard from the Groove Engineering & Product team. That’s not because we’ve been taking it easy over here at Groove headquarters—quite the opposite, actually! The Groove team has been building some large core components for the next phase of our products, along with a huge […] The post Product Update:...
We’re excited to announce the official launch of our brand new widget. 🎉 The Groove Widget is a handy little help icon that sits on your website or application. It gives website visitors direct access to contact you and easily browse your knowledge base. It is available to all Groove customers on any plan, free […] The post The New Groove Widget Is...
Everything you need to know about using a web widget for customer support. The post How We Reduced Support Volume by 33% Using a Web Widget appeared first on Groove Blog.
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work. The post Business Apology Email Example: A Customer Service Template to Restore Loyalty appeared first on Groove Blog.
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