Product Update: New Android App

We’re excited to announce the launch of our new Android app! 🎉 The new Groove Android app was built from the ground up to empower your team to provide awesome customer support on-the-go.  We embraced platform-specific guidelines to make sure it feels right at home between your other Android apps. At the same time, the […] The post Product Update:...

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Product Update: Early Access to Live Chat is Here!

We’re super excited to announce that (finally!) we’ll be introducing Groove’s very own Live chat channel! Over the last few years, Live chat has become a critical part of managing conversations with your customers in real time on your website or application. We’re excited that you’ll now be able to handle these conversations directly in […] The post...

Jun 2021

Product Update: New iOS App

We’re excited to announce the launch of our new iOS app! 🎉 We built the new Groove iOS app from the ground up to empower your team to provide awesome customer support on-the-go. The app embraces platform-specific guidelines, so it’ll feel right at home between your other iOS apps. At the same time, you’ll get […] The post Product Update: New iOS App...

Jun 2021

Product Update: Powerful New Inbox Sidebar

We’re excited to announce the launch of our new Inbox Sidebar! 🎉 This update is in preparation for our public launch of Live Chat in the next month. But as you’ll see, the new sidebar is very powerful on its own. We’ll be rolling out the new Inbox Sidebar over the next few weeks to […] The post Product Update: Powerful New Inbox Sidebar appeared first...

Mar 2021

What is an SLA: Definition, Examples, and Tips for Small Businesses

Find out how small businesses can benefit from understanding the principles behind SLAs. The post What is an SLA: Definition, Examples, and Tips for Small Businesses appeared first on Groove Blog.

Mar 2021

Product Update: New UI and Upcoming Launches

Big things are underway here at Groove. We’re starting with some small cosmetic changes and building up to a few very exciting weeks of new improvements, features, and products for you and your team! What’s new Clean, new interface When you log in to your Groove account, you’ll be greeted with a tidied-up interface along […] The post Product Update:...

Mar 2021

Performance Update: Groove is 428.65% faster

If you’ve logged into Groove over the last couple months, you might have noticed we’ve been quietly releasing small incremental improvements.  Each of these releases has been quite small, but they add up to something big. And two weeks ago, we launched one of the final tweaks to these small improvements. We’re thrilled to announce […] The post Performance...

Dec 2020

9 Best Knowledge Base Software Options for Startups and Small Businesses

A comprehensive guide to the best knowledge base software for your business. The post 9 Best Knowledge Base Software Options for Startups and Small Businesses appeared first on Groove Blog.

Nov 2020

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses. The post 5 Essential Elements of Customer Service to Guide Your Growing Business appeared first on Groove Blog.

Nov 2020

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Whenever we get a chance to talk to a customer here at Groove, we take it. So when Josh Pather of Photo Booth International dropped this line in a conversation with Erika from our support team… We knew we had to reach out. We thought we’d talk to Josh about Groove and maybe write up […] The post E-commerce Entrepreneur: How One Wedding DJ Started...

Oct 2020