Product Update: Powerful New Inbox Sidebar

We’re excited to announce the launch of our new Inbox Sidebar! 🎉 This update is in preparation for our public launch of Live Chat in the next month. But as you’ll see, the new sidebar is very powerful on its own. We’ll be rolling out the new Inbox Sidebar over the next few weeks to […] The post Product Update: Powerful New Inbox Sidebar appeared first...

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What is an SLA: Definition, Examples, and Tips for Small Businesses

Find out how small businesses can benefit from understanding the principles behind SLAs. The post What is an SLA: Definition, Examples, and Tips for Small Businesses appeared first on Groove Blog.

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Product Update: New UI and Upcoming Launches

Big things are underway here at Groove. We’re starting with some small cosmetic changes and building up to a few very exciting weeks of new improvements, features, and products for you and your team! What’s new Clean, new interface When you log in to your Groove account, you’ll be greeted with a tidied-up interface along […] The post Product Update:...

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Performance Update: Groove is 428.65% faster

If you’ve logged into Groove over the last couple months, you might have noticed we’ve been quietly releasing small incremental improvements.  Each of these releases has been quite small, but they add up to something big. And two weeks ago, we launched one of the final tweaks to these small improvements. We’re thrilled to announce […] The post Performance...

Dec 2020

9 Best Knowledge Base Software Options for Startups and Small Businesses

A comprehensive guide to the best knowledge base software for your business. The post 9 Best Knowledge Base Software Options for Startups and Small Businesses appeared first on Groove Blog.

Nov 2020

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses. The post 5 Essential Elements of Customer Service to Guide Your Growing Business appeared first on Groove Blog.

Nov 2020

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Whenever we get a chance to talk to a customer here at Groove, we take it. So when Josh Pather of Photo Booth International dropped this line in a conversation with Erika from our support team… We knew we had to reach out. We thought we’d talk to Josh about Groove and maybe write up […] The post E-commerce Entrepreneur: How One Wedding DJ Started...

Oct 2020

5 Steps To Troubleshooting Technical Issues Quicker

Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues. The post 5 Steps To Troubleshooting Technical Issues Quicker appeared first on Groove Blog.

Oct 2020

How to Talk to Customers: 10 Tips for Startup Founders

A guide to (successfully) supporting customers while running every other part of your business. The post How to Talk to Customers: 10 Tips for Startup Founders appeared first on Groove Blog.

Oct 2020

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

I come from a big family. We all live in the same town, and we all have our roles to play. My dad is the one you call if you need any kind of reference (e.g. mechanic, plumber, attorney, etc.). If you need a recommendation, he knows who to call. My brother is Mr. Fix-it. […] The post Help Center Software: 5 Steps to Create Self-Service Resources for...

Oct 2020