Business Apology Email Example: A Customer Service Template to Restore Loyalty

Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work. The post Business Apology Email Example: A Customer Service Template to Restore Loyalty appeared first on Groove Blog.

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How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox. The post How we saved 40,000 hours by moving off a Gmail shared inbox appeared first on Groove Blog.

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15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Shopify tools to help you grow your online store. COVID-19 has driven a massive growth in E-commerce spending. To put it in perspective, consumers spent more online in April and May of 2020 than they did during the entire holiday season last year. “According to our data, it would’ve taken between 4 and 6 years […] The post 15 Low-Cost Shopify Tools...

3w

These 8 Autoresponders Improved Conversions By 250%

Our most successful autoresponder email campaigns—now yours for the taking (and learning). The post These 8 Autoresponders Improved Conversions By 250% appeared first on Groove Blog.

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Customer Service Software: A Guide to Finding the Right Fit for Your Business

Learn the basics of customer service software and how to tailor it to your specific needs. The post Customer Service Software: A Guide to Finding the Right Fit for Your Business appeared first on Groove Blog.

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10 E-commerce Customer Service Tools That Will Grow With Your Business

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools. The post 10 E-commerce Customer Service Tools That Will Grow With Your Business appeared first on Groove Blog.

Aug 2020

Gmail vs Outlook vs Groove: Which Inbox Provides the Best Experience for Your Customers?

We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses. The post Gmail vs Outlook vs Groove: Which Inbox Provides the Best Experience for Your Customers? appeared first on Groove Blog.

Aug 2020

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Cut your writing time in half with these knowledge base templates for help center articles and resources. You’ve decided to create a knowledge base. You want customers to start finding answers to support questions on their own (without having to email you). Now what? How do you actually create knowledge base articles for your help […] The post 5 Simple...

Jul 2020

Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid

We expose the mistakes most small businesses make when choosing software, so you can avoid them. The post Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid appeared first on Groove Blog.

Jul 2020

10 Growth Opportunities Hiding in Your Customer Support Software

Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog.

Jul 2020