Carolyn Geason-Beissel/MIT SMR | Getty Images When one of the largest global telecom companies grappled with high customer attrition, the marketing team used a heuristics-driven approach to retain customers. For example, if a customer hadn’t made any outgoing calls in three weeks, the company would roll out a promotion. However, this approach...

Paul Romer once considered himself the most optimistic economist. He rightfully predicted that technology would blow up as an economic driver coming out of the inflation of the 1970s but acknowledges he did not foresee the inequality that technology advances would lead to. On this episode of the Me, Myself, and AI podcast, Paul shares his views...

Matt Chinworth/theispot.com As artificial intelligence plays an ever-larger role in automated systems and decision-making processes, the question of how it affects humans’ sense of their own agency is becoming less theoretical — and more urgent. It’s no surprise that humans often defer to automated decision recommendations, with exhortations...

Transition points are stressful: You know you need to make a change but may be unsure of which available options make the most sense for your next move. Understanding your unique strengths and resources is an important first step in making choices that will lead you to rewarding work or opportunities for personal growth. MIT SMR columnist Sanyin...

Carolyn Geason-Beissel/MIT SMR | Getty Images In a tight labor market for talent, retaining skilled people is crucial, both to maintain an organization’s skills and capabilities and to avoid the costs and disruption of recruiting. So understanding why people stay and why they leave is important. During the height of the pandemic, many workers...

Aad Goudappel/theispot.com The generative AI boom is unleashing its minions. Enterprise software vendors have rolled out legions of automated assistants that use large language model (LLM) technology, such as ChatGPT, to offer users helpful suggestions or to execute simple tasks. These so-called copilots and chatbots can increase productivity...