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Healthcare Reputation Management: 7 Tricks to Do First

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […] The post Healthcare Reputation Management: 7...

Tue Apr 30, 2024 22:47
3 Types of Call Center Reporting and Which Is Right for You

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […] The post 3 Types of Call Center Reporting and Which Is Right for You...

Fri Apr 26, 2024 02:40
Will a Call Simulator Help Your Agent Training? Not Really

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […] The post Will a Call...

Tue Apr 23, 2024 00:13
7 Essentials to Reputation Management for Celebrities

Reputation management helps improve a public figure’s brand, gain better control over what information circulates about the figure in question, and repair damage caused by negative news pieces. It’s also an important consideration for every public personality with a fanbase, regardless of size.  Without reputation management, for example, just one […]...

Thu Apr 18, 2024 19:00
Should You White Label Reputation Management? It Depends

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain...

Wed Apr 17, 2024 19:02
Who Should Use Reputation Management (+Getting Started)

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […] The...

Tue Apr 16, 2024 19:09

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